Archive for the 'Employee Spotlight' Category

Employee Spotlight: Meet Yolanda Greene

Meet Yolanda Greene. She’s an Escrow Assistant on the Opalk Team at our American Trust Escrow Los Feliz office, and she’s known for going above and beyond the call of duty to ensure that escrows are moving along in the process exactly how they should be.

Obviously, this is a super important role, so we’re extremely grateful to have someone as motivated and detail-oriented as Yolanda managing these responsibilities!

Thank you, Yolanda!

What is your favorite thing about working at the company?

Meeting new people.

Tell us what a typical day at work for you entails.

I’m the closer in our office so basically on a typical day I confirm fundings and setup files for recording and audit the files. Once all files have been funded, I reach out to the lenders on the files that are within two weeks from closing to confirm Closing Disclosure dates and when loan documents will be sent out.

What motivates you?

The ability to make it happen. Each escrow is different, and nothing is perfect, but I’ve learned that if you keep trying it does get better.

How long have you been in the escrow industry?

On and off for 20+ years.

What is the one thing you can’t resist?

Chocolate

What’s the best book you’ve ever read?

Your Best Life Now by Joel Osteen.

If you had to eat one meal every day for the rest of your life, what would it be?

Tacos

If you could do another job for just one day, what would it be and why?

A Nurse. It would be rewarding to save someone or to stitch them up. Just making a person comfortable would be awesome.

What’s one item on your bucket list that you can’t wait to check off?

I would like to go to a Super Bowl Game. Hopefully 2017!  

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Yolanda, we wanted you to know just how much we appreciate you! Thank you for being such an awesome member of the team.

 

Employee Spotlight: Charlene Sung

For nearly a decade, we’ve been lucky enough to have Charlene on our team as an Escrow Officer!

She works at our American Trust Escrow San Marino office, and throughout the years, she’s gone well beyond the call of duty to ensure our clients are served with the highest level of service possible.

Her attention to detail, vast knowledge of the industry and sincere compassion for our clients really do make her an awesome Escrow Officer. So, it’s our pleasure to “introduce” you to Charlene!

What is your favorite thing about working at the company?

Support, culture of the company and forward thinking

Tell us what a typical day at work for you entails.

Work, work non-stop

What motivates you?

Serving clients to their satisfaction

How long have you been in the industry?

20 years

What is the one thing you can’t resist?

Wine

If you had to eat one meal every day for the rest of your life, what would it be?

Veggies

If you could do another job for just one day, what would it be and why?

I don’t know. Maybe no job!

What’s one item on your bucket list that you can’t wait to check off?

Travel and learn history and culture of all countries.

What’s the best book you’ve ever read?

Too many to name – The Bible!


Charlene, thank for all that you do! We appreciate you and look forward to many more years of having you as part of the team.

 

Employee Spotlight: Alison Opalk

Meet Alison! Alison works as an escrow officer for our American Trust Escrow Los Feliz office and has been part of our family for over a decade.

Why are we so grateful for Alison?

She truly embodies all of the awesome qualities that allow her to serve our clients well beyond the status quo. Her team spirit and drive to be the best she can be each and every day are apparent in everything she does!

What is your favorite thing about working at the company?

A good working environment, unity, support.

Tell us what a typical day at work for you entails.

Status updates to agents, buyers and sellers. Managing the desk and delegating work to assistants. Being the best I can be.

What motivates you?

The support throughout my office and Pango Group as a whole.

 

How long have you been in the escrow industry?

15 years

What is the one thing you can’t resist?

Haagen-Daz Ice Cream

What’s the best book you’ve ever read?

I don’t remember the last book I read!

If you had to eat one meal every day for the rest of your life, what would it be?

Anything BBQ

If you could do another job for just one day, what would it be and why?

I would be a Real Estate Agent so I could better understand what our clients do to list and/or sell a property.

What’s one item on your bucket list that you can’t wait to check off?

Finding peace within myself.


Alison, thank you so much for providing amazing service to our clients, having a superior work ethic and constantly striving to go above and beyond in your role!

Employee Spotlight: Meet Jaclyn Fong

Our escrow officers are a foundational part of our organization. They ensure that clients are informed, that the transaction progresses smoothly and that every ‘i’ is dotted and that every ‘t’ crossed.

And, Jaclyn Fong goes above and beyond each and every day serving clients from our American Trust Escrow San Marino office.

But her expertise doesn’t stop at Escrow Officer. Jaclyn is a Certified Escrow Officer, which means she took and passed a test to illustrate just how smart she is when it comes to escrow services. Jaclyn also works on a team that is fluent in Cantonese, Mandarin, Vietnamese, Spanish, and English! So, she definitely exceeds ‘the norm’ on a number of fronts.

We’re extremely grateful for Jaclyn because we know she demonstrates her passion in providing our clients with the highest level of service possible each and every day!

Meet Jaclyn.

 

 

 

 

 

What is your favorite thing about working at the company?

Good working environment and a great company + co-workers

Tell us what a typical day at work for you entails.

  • Attending to phone calls
  • Replying to emails
  • Processing escrow files

What motivates you?

My family and boyfriend

How long have you been in the escrow industry?

Six years

What is the one thing you can’t resist?

Traveling and Snowboarding

What’s the best book you’ve ever read?

A Child Called It

If you had to eat one meal every day for the rest of your life, what would it be?

Steak and French Fries

If you could do another job for just one day, what would it be and why?

To be a host on E! and interview the celebrities at award shows because I love the entertainment industry and would meet all of the stars!

What’s one item on your bucket list that you can’t wait to check off?

Visit the Maldives!

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Jaclyn, thank you for everything you do to support our team and provide our clients with exceptional service!

Employee Spotlight: Meet Jo Rossley

Bringing nearly two decades of experience to her role as Escrow Officer/Branch Manager at American Trust Escrow Beverly Hills, Jo is a tremendous asset to the Pango Group family.

She’s been with us for nearly five years and contributes a great deal to our ATE Beverly Hills branch daily through her commitment to our clients and her team. Besides loving food and travel, she has a passion for her role and serving others, which is apparent in her daily actions.

Here are a few other things about Jo you might not know…

What is your favorite thing about working at the company?
Love my assistant and the atmosphere we have created

Tell us what a typical day at work for you entails.
Non-stop escrow processing

What motivates you?
Making happy clients, and knowing that when I go home at night, I know I have made a difference in people’s lives, even though they may have no idea.

How long have you been in the escrow industry?
19 years

What is the one thing you can’t resist?
Great food

What’s the best book you’ve ever read?
Conversations with God

If you had to eat one meal every day for the rest of your life, what would it be?
Fresh vegetables, potato and pasta.

If you could do another job for just one day, what would it be and why?
Race Car Driver. I like excitement.

What’s one item on your bucket list that you can’t wait to check off?
Traveling back to Europe, Italy, Amsterdam and other places

Thank you, Jo, for all that you do at American Trust Escrow! We’re extremely grateful for you.

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