Protecting Your Buyer’s Personal Information

Protecting Your Buyer’s Personal Information

Security concept: data security on digital backgroundIn an effort to be a forward-thinking company in 2014, one of our goals is to ensure your client’s information is protected. This will be a requirement in our industry in the coming months and years and will help us lead our industry in complying with some of the laws set forth by the Consumer Financial Protection Bureau (CFPB).

One of these initiatives this year will be encrypting all emails that have non-public personal information (NPI).



Examples of non-public personal information:

  • Buyer/Borrower Information
    o   Name
    o   Address
    o   Phone numbers
    o   Employment information
  • SSN/Tax ID
  • Credit card numbers
  • Bank account numbers

The most common documents that we generate/send with NPI are as follows. This is not an exhaustive list.

  • Estimated Closing Statements
  • Estimated HUDs
  • Escrow Instructions
  • SIs
  • Funding conditions
  • Any other email OR document which includes the above information

When you receive an encrypted email from us, you will get simple and specific instructions on how to open the email and access the information.

We’ve gone to great lengths to make this as simple as possible for all of our clients while keeping the high standard of protection that will be required for our industry.

Thanks in advance for your patience as we continue to strive to make raving fans out of everyone we touch.