Archive for the 'Company News' Category

Employee Spotlight: Alison Opalk

Meet Alison! Alison works as an escrow officer for our American Trust Escrow Los Feliz office and has been part of our family for over a decade.

Why are we so grateful for Alison?

She truly embodies all of the awesome qualities that allow her to serve our clients well beyond the status quo. Her team spirit and drive to be the best she can be each and every day are apparent in everything she does!

What is your favorite thing about working at the company?

A good working environment, unity, support.

Tell us what a typical day at work for you entails.

Status updates to agents, buyers and sellers. Managing the desk and delegating work to assistants. Being the best I can be.

What motivates you?

The support throughout my office and Pango Group as a whole.

 

How long have you been in the escrow industry?

15 years

What is the one thing you can’t resist?

Haagen-Daz Ice Cream

What’s the best book you’ve ever read?

I don’t remember the last book I read!

If you had to eat one meal every day for the rest of your life, what would it be?

Anything BBQ

If you could do another job for just one day, what would it be and why?

I would be a Real Estate Agent so I could better understand what our clients do to list and/or sell a property.

What’s one item on your bucket list that you can’t wait to check off?

Finding peace within myself.


Alison, thank you so much for providing amazing service to our clients, having a superior work ethic and constantly striving to go above and beyond in your role!

Employee Spotlight: Meet Jaclyn Fong

Our escrow officers are a foundational part of our organization. They ensure that clients are informed, that the transaction progresses smoothly and that every ‘i’ is dotted and that every ‘t’ crossed.

And, Jaclyn Fong goes above and beyond each and every day serving clients from our American Trust Escrow San Marino office.

But her expertise doesn’t stop at Escrow Officer. Jaclyn is a Certified Escrow Officer, which means she took and passed a test to illustrate just how smart she is when it comes to escrow services. Jaclyn also works on a team that is fluent in Cantonese, Mandarin, Vietnamese, Spanish, and English! So, she definitely exceeds ‘the norm’ on a number of fronts.

We’re extremely grateful for Jaclyn because we know she demonstrates her passion in providing our clients with the highest level of service possible each and every day!

Meet Jaclyn.

 

 

 

 

 

What is your favorite thing about working at the company?

Good working environment and a great company + co-workers

Tell us what a typical day at work for you entails.

  • Attending to phone calls
  • Replying to emails
  • Processing escrow files

What motivates you?

My family and boyfriend

How long have you been in the escrow industry?

Six years

What is the one thing you can’t resist?

Traveling and Snowboarding

What’s the best book you’ve ever read?

A Child Called It

If you had to eat one meal every day for the rest of your life, what would it be?

Steak and French Fries

If you could do another job for just one day, what would it be and why?

To be a host on E! and interview the celebrities at award shows because I love the entertainment industry and would meet all of the stars!

What’s one item on your bucket list that you can’t wait to check off?

Visit the Maldives!

__________________________________________________________________________

Jaclyn, thank you for everything you do to support our team and provide our clients with exceptional service!

Employee Spotlight: Meet Jo Rossley

Bringing nearly two decades of experience to her role as Escrow Officer/Branch Manager at American Trust Escrow Beverly Hills, Jo is a tremendous asset to the Pango Group family.

She’s been with us for nearly five years and contributes a great deal to our ATE Beverly Hills branch daily through her commitment to our clients and her team. Besides loving food and travel, she has a passion for her role and serving others, which is apparent in her daily actions.

Here are a few other things about Jo you might not know…

What is your favorite thing about working at the company?
Love my assistant and the atmosphere we have created

Tell us what a typical day at work for you entails.
Non-stop escrow processing

What motivates you?
Making happy clients, and knowing that when I go home at night, I know I have made a difference in people’s lives, even though they may have no idea.

How long have you been in the escrow industry?
19 years

What is the one thing you can’t resist?
Great food

What’s the best book you’ve ever read?
Conversations with God

If you had to eat one meal every day for the rest of your life, what would it be?
Fresh vegetables, potato and pasta.

If you could do another job for just one day, what would it be and why?
Race Car Driver. I like excitement.

What’s one item on your bucket list that you can’t wait to check off?
Traveling back to Europe, Italy, Amsterdam and other places

Thank you, Jo, for all that you do at American Trust Escrow! We’re extremely grateful for you.

We Still “Like” You!

facebook_logoOne of our priorities here at American Trust Escrow is to ensure we keep you informed about topics affecting our industry! So, we wanted to share with you a few details about a pretty hot topic: Social media + RESPA

We all love social media. It’s awesome! It allows us to stay in touch with friends, family and colleagues and lets us show them we care about what’s going on in their lives.

But, unfortunately, it has opened the doors to legalities around the type of relationships that companies like ours can have with you online.  

Recently, regulators have been closely analyzing and cracking down on social media business arrangements that violate RESPA’s anti-kickback provisions and other anti-steering laws.

So what does this mean? Here’s an example: Here in California, something as simple as a Facebook “like” can lead companies receiving a cease-and-desist letter from the Department of Business Oversight (DBO), which supervises state-licensed financial institutions like banks, loan originators, broker-dealers and escrow agents.

But it’s not that straightforward.

Our team can ‘like’ a photo of your vacation or wish you a happy birthday, but we can’t ‘like’ anything you post related to a new listing or open house.

You might be thinking to yourself, “but, why?”

Basically, it boils down to certain types of “likes” being seen as promoting actions and giving a “Thing of value” – a big no-no when it comes to RESPA.

Since these rules are somewhat vague and open to interpretation, there’s a lot of talk around what’s a violation and what’s not.

So what does this all mean?

We love what we do as a company. We live to provide you with impeccable service. In turn, we want to be around for the long haul. To ensure this is possible, we will closely follow all of the rules that exist around this topic.

We just wanted to remind you that we like you, even if we can’t like your page!

Of course, please feel free to contact us if you have any questions or are interested in learning more about this topic. As always, we’re here to lend a helping hand whenever we can!

Our Sunset Strip Office Has Moved!

Beverly HillsEffective Monday, October 24th, you can find your ATE Sunset escrow officers in Beverly Hills! We are located at: 433 N. Camden Dr.
Suite 600-24
Beverly Hills, CA 90210

All phone numbers (310.550.3330) and faxes and great service remain the same.

We look forward to seeing you in our new space!

 

Our First Giveback Homes Build

CollageWe had a great time at our first build day with Giveback Homes in Inglewood. Giveback Homes was founded with the goal of bringing a new giving model to the world of real estate. We are the first escrow company to partner with GBHs in the country and this year we’ve committed to raise $20,000 and help build 4 homes through build projects in LA, OC, SD and the Desert. Help us reach our goals! More information for each of the remaining builds can be found below.

Orange County is here.

San Diego is here.

Pango Group Wins Best Place to Work

Pango Group Best Places to WorkFor the third consecutive year, Pango Group, American Trust Escrow’s parent company, has been recognized as one of the best companies to work for in Los Angeles. The Best Places To Work in Los Angeles list, launched ten years ago by The Los Angeles Business Journal, honors companies that achieve business success while fostering a positive work environment.  Read more here.

Pango Group Expands To Service Growing Business

New RepsPango Group has added three new Business Development Representatives to help service their growing client base. John VazquezRachel Gallagher, and Tamara Kalama will head up sales in areas including GlendaleOrange CountyLos Angeles, and surrounding cities.With more than four decades of collective real estate experience, the executive management team is growing the organization organically, opening new offices where opportunities exist. Most recent office openings include Sherman Oaks.
“Strategic growth has been and always will be one of Pango Group’s initiatives,” Jessica Kalkin, Sales Manager, said. “Building a strong sales team to support the growing market and new offices is critical in achieving this initiative.”

Read more here!

New Partnership with Giveback Homes!

Giveback Homes Pango GroupWe are excited to announce our new partnership with Giveback Homes. Giveback Homes was founded with the goal of bringing a new giving model to the world of real estate. Founded by former employees of Toms, Giveback Homes saw an opportunity to infuse social responsibility into the real estate industry. The company has grown rapidly over the past two years and has built over 50 houses in areas where housing is desperately needed including NicaraguaHaiti and El Salvador.

We are the first escrow company to partner with GBHs in the country.  This year we’ve committed to raise $20,000 and help build 4 homes through build projects in LA, OC, SD and the Desert.

Read more here!

Pango Group Passes It’s SSAE 16 Type II Audit

2015-SOC-Service-Org_B_Marks_2c_WebPango Group, American Trust Escrow’s parent company, has successfully completed a Statement on Standards for Attestation Engagement No. 16 (SSAE 16) SOC 1 & SOC 2 Type II audit.

With the ever-evolving regulations mandated by the Consumer Financial Protection Bureau (CFPB), Pango Group is proud to be one of the first independent escrow companies in California to complete this Type II audit. By establishing and implementing systems that meet the guidelines of ALTA Best Practices and Escrow Institute Model Policies and Procedures, Pango Group is in the best position to be compliant with many of the lender requirements as a result of the CFPB regulations.

Read more here.

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